Refund policy

Order Cancellations, Returns and Refunds

Because our products are perishable, orders cannot be canceled, modified, or returned once placed.

Subscription Plans: You may cancel, skip, or reschedule a recurring subscription shipment at any time before your next billing or processing date through your customer account portal or by contacting us.

Because shipped orders cannot be resold or reprocessed, returns create unnecessary financial costs, environmental impact, and food waste. This directly conflicts with our commitment to sustainable practices and the care that goes into raising our chickens.

Please carefully review your shipping address, products, quantities, and delivery details before completing your purchase.

Damages & Order Issues

Please inspect your order upon delivery and contact us as soon as possible if your order arrives damaged, defective, or incorrect. Photos are required to process any refund or replacement.

To help us evaluate the issue and make it right, please provide:

• Photos of the damaged or incorrect product

• Photos of the shipping box and packaging

• Your order number and/or receipt

• The shipping label

Questions & Contact

If you have questions or concerns about your order, please contact our customer service team at info@greenerpastureschicken.com.