FAQs

Because our products are perishable, we cannot accept returns, cancellations, or order modifications once a package leaves our warehouse. Reusing or re-processing shipped orders results in unnecessary financial cost, environmental strain, and food waste, directly conflicting with our commitment to sustainable practices and the care that goes into raising our chickens.

Please carefully review your shipping address, selected products, quantities, and delivery details before completing your purchase or signing up for a subscription.

If you have any questions or concerns about your order, please reach out to our customer service team at info@greenerpastureschicken.com.

Our chicken is shipped on dry ice in insulated shipping boxes and stored at -10°F prior to dispatch. Most online customers receive their orders within 2–3 days of shipping.

To ensure packages arrive on a weekday and do not sit in a warehouse over the weekend, orders are shipped exclusively on Mondays, Tuesdays and Wednesdays. 

We ship all orders using reliable ground shipping, with transit times of up to 3 days. Our insulated packaging and dry ice system are designed to keep your chicken frozen and fresh throughout the journey.

For orders expected to arrive within 3 days, we use a high-quality insulated cooler with a seasonal dry ice formula. If an order’s transit time would exceed 3 days, we automatically upgrade the shipment to a faster service to help ensure product quality.

Our team follows a seasonal dry ice matrix that adjusts based on box size, destination, and expected transit time, providing consistent protection from facility to your doorstep.

Our online orders are shipped frozen- on ice, to ensure food safety and maintain quality during transit.

No. We currently ship orders on Mondays and Tuesdays only to prevent packages from sitting in warehouses over the weekend.

We currently ship to most states within the U.S. excluding Alaska and Hawaii. Shipping availability and rates are calculated at checkout.

Keep products frozen until ready to use. Once thawed, chicken should be refrigerated and cooked within 1–2 days for best quality and food safety.

Yes! We’re expanding nationwide and are already available in select stores across the U.S.

You can use our Store Locator to find a retailer near you.

Don’t see us at your local market yet? Ask for us! 

Many of our retail partnerships have started simply because customers requested Greener Pastures Chicken at their neighborhood grocery store. 
We encourage customers to speak with their local store manager or meat department and let them know you’d like to see our products carried there.

You can also reach out to info@greenerpastureschicken.com and let us know you requested us at your local store.

We currently do not offer free shipping. Because our chicken is perishable and must be shipped cold and only 2 or 3 days shipping to get there on time, each order requires specialized insulated packaging and temperature-controlled shipping and packaging.  

Your shipping & packing fee helps cover the materials and services required to safely ship perishable chicken, including insulated packaging, cold packs, packing, and shipping costs.

We want your order to arrive safely and at the proper temperature, so these costs are built into the shipping & packing fee rather than hidden in the product price.

No. Please double-check your order before submitting it. Because our products are perishable food items, we cannot accept returns or cancellations. Once an order has shipped, it cannot be cancelled or modified, or ever reused. It’s a waste, not only financially costing us and harming the planet by getting it processed, but also food waste is hurting our mission of sustainable practices and the effort it takes to raise these chickens. 

Our birds live the first 3 weeks of their lives in the brooder so they can develop their feathers to better regulate their own body temperature. As soon as they are ready, they move out to the pasture for the remainder of their lives where they can run around in the grass and forage freely.

Our birds are moved to fresh pasture outdoors every day, weather permitting.

Most chicken in the U.S. is raised in confined animal feeding operations (CAFOs). Our birds live active outdoor lives on pasture with access to sunshine, fresh air, and rotational grazing. Combined with certified organic feed and regenerative farming practices, this creates healthier birds and produces chicken with superior flavor, texture, and quality.

Greener Pastures Chicken values animal welfare as a top priority for our company. As such, we are committing to offer chicken that aligns with the Better Chicken Commitment. At Greener Pastures, our farms: 

1. Maintain a maximum stocking density of 4.0 lbs./sq. foot and prohibit all forms of broiler confinement, including cages.
2. Provide all birds with an improved baseline environment, including:
3. At least 4 inches of friable litter covering the whole floor of the house, managed to maintain dry, friable condition and prevent caked or wet areas.
4. At minimum 8 hours of continuous light (≥50 lux) and 8 hours of continuous darkness daily (<1 lux).
5. One or more types of functional enrichment (such as perches, platforms, or straw bales) that multiple birds can use at any time. The enrichments must be available by 10 days old and maintained thereafter, dispersed throughout the house and available to the entire flock with 1 enrichment for every 1,000 sq. ft or 1 enrichment per 1000 birds, at a minimum.
6. Use only BCC-approved breeds that demonstrate higher welfare outcomes for BCC products.
7. As a small producer, we ensure all birds are pre-slaughter stunned with no live dumping. We will adopt CAS when it is commercially available, including mobile slaughter options, and will evaluate the market on an annual basis.
8. Demonstrate compliance with all standards via third-party auditing and annual public reporting on progress toward this commitment.

We maintain multiple third-party certifications that require rigorous standards and audits year-round, including:

• USDA Organic
• Regenerative Organic Certified
• Non-GMO Project Verified
• Certified Humane
• Halal 
• Go Texan

These certifications help ensure our birds receive high-quality care every day of the year.

Our birds receive certified organic supplemental feed that may include:

• Sorghum
• Sunflower
• Alfalfa
• Corn
• Soy
• Vitamins and trace minerals

In addition to our feed, the birds naturally forage on pasture for grasses, insects, and grit.

We feed USDA Certified Organic and Non-GMO Project Verified corn and soy as part of a much more diverse feedstock to our chickens to ensure their baseline nutritional needs are met. In addition to their feed, our chickens supplement their diets with native pasture grasses, bugs, and grit. We prioritize their supplemental diets by moving the birds to fresh pasture every day. Our farm and feed ingredients are never sprayed with harmful pesticides, herbicides, or desiccants like that of their conventional, "natural," and strictly "Non-GMO" counterparts.

Yes, our chicken is gluten free.

Our chicken combines:

• Pasture-raised farming
• Certified Humane animal welfare
• USDA Organic and regenerative practices
• Non-GMO feed
• Authentic Halal certification

This combination is extremely rare within the poultry industry.

Our birds are raised without antibiotics or added hormones. 

No, our chicken is brine chilled (per acetic acid) no chemicals or bleach.

Brine chilling rapidly lowers the bird’s temperature after processing using cold water and salt, which helps maintain food safety, tenderness, and consistency. Unlike many conventional systems, our birds are individually handled and processed with care to maintain quality and animal welfare standards.

To ensure the health and well-being of our flock, our chicks receive standard preventative vaccinations against common avian diseases. Vaccines stimulate a bird's natural immune system to build antibodies. This preventive care allows us to maintain a healthy, pasture-raised flock without adding antibiotics or hormones.

Please note that specific vaccine schedules and protocols are managed confidentially with our farm veterinarian and are not publicly shared.

Our chickens are raised on pasture using regenerative farming practices designed to improve soil health, biodiversity, and ecosystem function over time. By rotationally grazing birds on fresh pasture every day, we naturally fertilize the soil, support healthy grass growth, encourage microbial activity, and help restore organic matter back into the land.

Yes, we are Halal Certified by HFSAA in hand-processing according to authentic Halal standards.

We provide access to our official Halal certification and maintain transparency around sourcing, processing, and animal welfare practices.
Halal Certification

Yes! We periodically release branded merchandise and apparel through our online store. Availability may vary seasonally. Grab it when it’s out! 

As new opportunities open up, we share them publicly, so we encourage you to keep an eye for any future postings on our site Career Page

We consider sponsorships and collaborations on a case-by-case basis when there is strong alignment with our values, including heath, regenerative agriculture, animal welfare, and food education.

If you believe there is a fit, please submit your request through our contact form.

Yes. We’ve worked with students and educational programs on a temporary basis and are happy to support learning opportunities in regenerative agriculture, food systems, and operations when there is alignment.

If you are part of a school or program, feel free to reach out. 

Yes. We’re open to collaborating with creators whose work aligns with our mission on planned campaigns, especially in food, farming, sustainability, and lifestyle.

Please include your platform details, audience information, and collaboration ideas when reaching out.